Reverting to the petrol-fed type again, it is to be noted that Santos-Dumont was practically the first to develop the use of the ordinary automobile engine for air work鈥攈is work is of such importance that it has been considered best to treat of it as one whole, and details of the power plants are included in the account of his experiments. Coming to the Lebaudy brothers and their work, their engine of 1902 was a 40 horse-power Daimler, four-cylindered; it was virtually a large edition of the Daimler car engine, the arrangement of the various details being on the lines usually adopted for the standard Daimler type of that period. The cylinders were fully water-jacketed, and no special attempt toward securing lightness for air-work appears to have been made. RULE 8: EXCEED your customers' expectations. If you do, they'll come back over and over. Givethem what they wantand a little more. Let them know you appreciate them. Make good on all yourmistakes, and don't make excusesapologize. Stand behind everything you do. The two most importantwords I ever wrote were on that first Wal-Mart sign: "Satisfaction Guaranteed." They're still up there,and they have made all the difference. 北京pk10官网下载 RULE 8: EXCEED your customers' expectations. If you do, they'll come back over and over. Givethem what they wantand a little more. Let them know you appreciate them. Make good on all yourmistakes, and don't make excusesapologize. Stand behind everything you do. The two most importantwords I ever wrote were on that first Wal-Mart sign: "Satisfaction Guaranteed." They're still up there,and they have made all the difference. To recapitulate鈥攊n the course of these original experiments the Wrights confirmed Lilienthal鈥檚 theory of the reversal of the centre of pressure on cambered surfaces at small angles of incidence: they confirmed the importance of high aspect ratio in respect to lift: they had evolved new and more accurate tables of lift and pressure on cambered surfaces: they were the first to use a movable horizontal elevator for controlling height: they were the first to adjust the wings to different angles of incidence to maintain lateral balance: and they were the first to use the movable rudder and adjustable wings in combination. "The technology didn't really exist to do this for a retailer in the early eighties. But we got together withthe Macom & Hughes Corporation, and worked out a contract, and eventually we committed $24million to build it. We launched it in 1983, and I mean, Sam liked to killed me the first two years. It wasnot an immediate success. But we got it working, and now, of course, everybody has one."The satellite turned out to be absolutely necessary because, once we had those scanners in the stores,we had all this data pouring into Bentonville over phone lines. Those lines have a limited capacity, so aswe added more and more stores, we had a real logjam of stuff coming in from the field. As you know, Ilike my numbers as quickly as I can get them. The quicker we get that information, the quicker we canact on it. The system has been a great tool for us, and our technical people have done a terrific job offiguring out how to use it to our best advantage. "Then they'd always say, 'Where in the world is Bentonville, Arkansas' "Sam decidedcorrectly at the timethat White, Weld knew more about public offerings than we did, sohe let them have the business. But he told them, 'I hope you'll include the folks at Stephens, becausethey're good friends, and they're good people.' White, Weld asked us if we wanted to take a third of thedeal to their two-thirds. I talked it over with Jack, and he asked me what I thought of the company. Isaid I thought we ought to do it. And we did. Later on, in other offerings, we got a fifty-fifty piece of thedeal along with White, Weld."So Rob started to work on the plan, which was to consolidate all these partnerships into one companyand then sell about 20 percent of it to the public. At the time, our family owned probably 75 percent ofthe company, Bud owned 15 percent or so, some other relatives owned a percentage, Charlie Baumowned some, Willard Walker owned some, Charlie Cate owned some, Claude Harris owned some. Allthose early managers would borrow money from our bank to buy stock in the stores. Willard was themost skillful at getting money. He would cultivate the guys who ran the banks and they'd let him havewhat he wanted. Consequently, he realized fabulous returns on it. He had more ownership than any of themanagers. Tell me鈥攄o you not sometimes see forms that other persons cannot see? "Saturdays around the Bentonville square were really something special. Dad always had somethinggoing on out on the sidewalks or even in the streets, and there was always a crowd. That's where SantaClaus would come, and that's where we had all the parades. To me, as a kid, it seemed like we had acircus or a carnival going on almost every weekend. I loved Saturdays. I had my popcorn machine outon the sidewalk, and I was covered up in business. Everybody wanted some of that popcorn, and ofcourse a lot of my customers would go on into the store. It was a great way to grow up."As you recall, Fayetteville was where we opened our second store after Bentonville. And it was alsowhere we encountered our first discounter competition Gibson's. We knew from then on that the retailbusiness was going to be changing in major ways for years to come, and we wanted to be part of it. Weknew early on that variety stores weren't going to be as big a factor in the future as they had been in thepast, and we were heavily invested in them. The important thing to recognize, though, is that none of thiswas taking place in a vacuum. In the fifties and sixties, everything about America was changing rapidly. No, father; but I have thought of it for some time past, answered Rhoda, simply. "Competition is very definitely what made Wal-Martfrom the very beginning. There's not an individualin these whole United States who has been in more retail storesall types of retail stores too, not justdiscount storesthan Sam Walton. Make that all over the world. He's been in stores in Australia andSouth America, Europe and Asia and South Africa. His mind is just so inquisitive when it comes to thisbusiness. And there may not be anything he enjoys more than going into a competitor's store trying tolearn something from it."At first, we only butted heads with other regional discounters, like Gibson's and the Magic Mart discountdivision of Sterling. We didn't compete directly with Kmart. To put things into perspective, compareKmart and Wal-Mart after they had both been on the street for ten years. Our fifty-plus Wal-Marts andeleven variety stores were doing about $80 million a year in sales compared to Kmart's five hundredstores doing more than $3 billion a year. But Kmart had interested me ever since the first store went up in1962. I was in their stores constantly because they were the laboratory, and they were better than wewere. I spent a heck of a lot of my time wandering through their stores talking to their people and tryingto figure out how they did things. RULE 8: EXCEED your customers' expectations. If you do, they'll come back over and over. Givethem what they wantand a little more. Let them know you appreciate them. Make good on all yourmistakes, and don't make excusesapologize. Stand behind everything you do. The two most importantwords I ever wrote were on that first Wal-Mart sign: "Satisfaction Guaranteed." They're still up there,and they have made all the difference. Who, Rhoda? My dear Castalia, she is the very sweetest-tempered creature I ever met with in my life; and that is saying a good deal, let me tell you, for the Ancram temper was something quite special. A gift. I don't boast of it, because I believe it was simply constitutional. But such was the fact.